Providing a superior customer experience and having a band of happy customers has not only become a crucial barometer of a company’s success. It’s also a major differentiating factor for consumers choosing who to spend their hard-earned money with. Customer happiness is typically captured with customer satisfaction (CSAT) and Net Promoter Scores (NPS) [...]
This week’s blog will focus more on the role of the businessperson in encouraging certain interactions through behavioural nudges. Nudge theory has come into question recently, but we’re going to look at nudging through a wellness lens. Where both the user and the product or service provider benefit rather than [...]
The google definition of novelty is: “the quality of being new, original, or unusual” Novelty can create a sense of excitement with your audience. The products we’re exposed to daily, from cars, clothing, and electronics, are influenced by new and creative designs to solve a problem. The thought behind this act [...]
The events of our daily lives can change based on our emotional status. A routine day could be interrupted at any point. Also, what could be an anxiety-provoking situation may turn out to be exciting. That shift in temper will influence our actions and how we perceive them. Change has the ability to alter our [...]
In the tech world, it is becoming increasingly important to account for the human behind the screen, whether these humans are employees, or customers. Algorithms are still struggling to work accurately for humans. This is due to a lack of innate consideration for the needs of the humans themselves. There is a much higher [...]
First impressions and first-time interactions are key elements to how we, as humans, interpret things, but these first-time interactions are typically influenced by previous experience and cultural background. These things, inherently, are hard to predict, and in the machine learning and AI world, predictions are all about assuming based off of previous data. In a [...]
Watch the full series: https://www.youtube.com/playlist?list=PLGKmyxwO1unIpimQEJUrQxPeTImyifKc3 Time has a very important place in human society, this is how ecosystem.Ai uses time based variables to ensure human behavioral attributes are always considered. https://youtu.be/02YqrjJuz-Q ecosystem.Ai uses time in a new way. Moving beyond statistical values alone, using various behavioral elements, understanding time in the context of the [...]
Data is vast and inherently hard to understand. So naturally, certain technologies, algorithms, and practices have been developed to help enhance the ways in which we understand, and ultimately use, data. The current trend states that all data is inherently valuable, however, this very much depends on what is considered to be of value. Algorithms [...]
Watch the full series: https://www.youtube.com/playlist?list=PLGKmyxwO1unIpimQEJUrQxPeTImyifKc3 Time is the essence of human action. There cannot be action without time, there cannot be events without time. https://youtu.be/4awozRj58dc Time is both elusive and domineering in human societies, but there are many schools of thought that attempt to describe time. What makes it so importance to humans? And [...]
Imagine a conversation between you and your computer. The words you speak become a beacon of understanding for the programming, and actions are taken based on what you ask of the screen. Our way of speaking, though socially centered, is able to be translated into a logically centered form of language for machines. Many of [...]