Boost workforce Productivity, serve customers better, and streamline Your business processes

Create models and train models on prediction servers. Become your own artificial intelligence specialists

It takes time to collect customer data and huge employee resources to use it for a more personalized service. With these modules, your employees can get to know your customer analytics as they interact with you. Enabling your workforce to provide the best possible service.

Intelligent Routing

Help Your agents deliver a seamless customer experience

Intelligent Routing automatically routes customers to the right agent to solve their problems. Then supports your agent to recommend the next action, based on real-time analysis of the customers engagement style, tone, and personality.

Intelligent Routing automatically routes customers to the right agent to solve their problems using social data science
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Support your employees to serve your customers better. Provide them with strategic insights through visual analytics

Employee Communication

Encourage greater productivity and staff satisfaction

Support your employees to serve your customers better. Real-time analysis of the customer’s personality, mood and engagement style helps your employees handle complex issues, difficult conversations and provide successful solutions.

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Intelligent Quality Assurance

Real-Time insights for agile adjustments

Intelligent QA provides in-depth analysis from recorded customer and agent interactions. Letting you turn valuable information into actionable predictions that accelerate winning sales and marketing strategies.

Intelligent QA provides in-depth analysis from recorded customer and agent interactions.
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