Boost workforce Productivity, serve customers better, and streamline Your business processes
It takes time to collect customer data and huge employee resources to use it for a more personalized service. With these modules, your employees can get to know your customer analytics as they interact with you. Enabling your workforce to provide the best possible service.
Help Your agents deliver a seamless customer experience
Intelligent Routing automatically routes customers to the right agent to solve their problems. Then supports your agent to recommend the next action, based on real-time analysis of the customers engagement style, tone, and personality.
Encourage greater productivity and staff satisfaction
Support your employees to serve your customers better. Real-time analysis of the customer’s personality, mood and engagement style helps your employees handle complex issues, difficult conversations and provide successful solutions.