Enhancing Real-Time Customer Engagements using Generative Models
This presentation will provide an overview of how generative models can be used to enhance real-time customer engagements.
3 essential steps to detect customer happiness
Providing a superior customer experience and having a band of happy customers has not only become a crucial barometer of a company’s success. It’s also a major differentiating factor for consumers choosing who to spend their hard-earned money with. Customer happiness is typically captured with customer satisfaction (CSAT) and Net Promoter Scores (NPS) [...]
5 ways to improve customer experience with dynamic experimentation
As the world is swept along a wave of increasing digital transformation, businesses need to swim with the tide. From the rapid adoption of online shopping during Covid lockdowns to the shift towards a more circular economy and a growing demand for sustainable, eco-friendly products. Not to mention the impact of the recent cost-of-living [...]
Building a Business Case
Let's introduce customerization to your business case! There are a few steps that go into building a machine learning business case 7am (San Francisco). 8am (Denver). 9am (Chicago). 10am (New York). 3pm (London). 4pm (Germany). 4pm (South Africa). 5pm (Eastern Europe).
Is your customer segmentation alienating people?
According to Salesforce fourth edition of the "State of the Connected Customer" report, 54% of customers say marketing messages aren’t as relevant as they’d like. We’ve all been there and received an email, ad or offer that was clearly based on some broad customer segmentation, but the content is completely irrelevant or just tone-deaf. [...]
Build the right recommender to suit your customers
Recommenders have been used for years to help personalize the customer experience by offering things that are new or relevant. Yet so many companies today don’t use them for myriad reasons, whether they’re not aware of their capabilities, or because they think they’re too costly and complicated to implement. The concept of introducing recommenders [...]
Open Discussion
Join us as we host an open discussion about the amazing things happening in the world of AI and machine learning. Share your experiences, ask questions, ponder the possibilities, or just listen as we explore new topics and revisit old ones. ecosystem.Ai, bringing complex capabilities within reach of any business, in order to build your own human based interactions, and ensure your customers' happiness.
Special Screening
Join this week to attend a special screening of a secret event. We can tell you that this week the discussion may be about the usual - Humans and algorithms and Computational Social Science. Perhaps we'll talk about what it may mean to be human, or maybe what it means to be a machine.
Exclusive Preview – Product Launch
It's our birthday... At least, we think it is ;) This week, let's be nostalgic and just hang out. Let's discuss all the coolest things we've discussed over the past many many many months. What struck you the most?
5 Needs to Test Your Predictions
The five W[H]'s to test before, or while, you deploy. There are often too many variables to account for when 'dealing' with the human in a system. Human beings are difficult, confused, spontaneous, ever-changing beings that love to feel attended to. So how do we attend accurately and with empathy?