Detect Behavioral Change. Prevent Churn Early.
Keep your best customers — and make them better.
Business events
Trusted by Leading Organizations
By the Time You See Churn, It's Already Too Late
By the time you see churn coming, the customer has already decided.
You're either flooding them or going silent — neither works.
After the sale, you stop proving your value.
Retention, upsell, and support all operate in silos.
Fewer, Better Interactions — Precisely Timed
Churn risk flagged weeks before the customer even considers leaving
Fewer, better interactions — each one precisely timed and targeted
Value reinforcement that makes staying the obvious choice
What Proactive Retention Enables
Proactive Retention
Prediction Platform
Full prediction platform with all built-in capabilities — the foundation that powers every module in this stage.
Explore PlatformDynamic Experiment
Experiments that test approaches at scale, updating assumptions as new data arrives to refine interactions per customer.
AB Testing
Test two options at scale to determine optimal choice between engagement options.
Real-time Recommender
Deliver hyper-personalized behavioral recommendations using real-time signals and deep individual history.
Conversational Journey Module
Available for banking and telecommunications.
Use conversational AI journeys to maintain engagement, uncover intent, and prevent drop-off.
Intelligent Sales
Make intelligent predictions for product-bundling, dynamic pricing, next-best product, based on individual real-time and historical behavior.
Behavioral Re-engagement Nudging
Re-engage lapsing or dormant customers with behavioral nudges timed to real-time signals and behavioral history.
Contextualized Messaging
Use real-time contextual and behavior data to deliver the most relevant message, offer, nudge or recommendation.
Real-time Churn Intervention
Deliver churn-prevention recommendations, nudges, and offers exactly when they matter most.
Cross-sell/Up-sell Recommender
Retain customers by introducing novel recommendations, delivered in real time.
Dynamic Ranking Recommender
Keep rankings fresh as behavior and risk signals evolve.
Next-Best-Action Recommender
Coordinate retention, expansion, and service actions from continuous next-best-action scoring.
Industry Applications
Recommend and cross-sell products such as insurance, investments, or home loans based on changing financial needs and spend behavior.
Deliver high-value advice, insights, and education to deepen loyalty based on financial habits and preferences.
Predict churn risk and recommend the best retention action in the form of products, offers, and rewards.
The Retention Payoff