The Great AI Delusion
The past month has amplified striking polarization in the AI [...]
Why Churn is Like Divorce, and How Behavioral Intelligence can Prevent It
To understand the forces at play in churn and retention [...]
Behavioral Intelligence is an Architecture, not a Plugin.
The tech industry, like all other scientific endeavours, has long [...]
The False Promise of Customer Segmentation
At the core of effective messaging exists a rigorous data [...]
Banking Is the Worst Place to Ship Conversational AI—and That’s the Point
We’re sure you’ve heard the latest buzzword ‘conversational AI’ floating [...]
The Changing Value Constellation: From ‘Consumer’ to ‘Client’
The generic consumer relationship is dying a swift death. The [...]
The Death of Collaborative Filtering, The Dawn of Contextualization
The problem with collaborative filtering Dear Amazon, I bought a [...]
Everyone will generate their own AI tooling
The most significant shift we are witnessing in the AI [...]
2025 – A defining year for ecosystem.Ai
This year felt like five years in one — and [...]
Beyond A/B Testing: Conquering Interactions with Multi-armed Bandits
The precise origins of A/B testing are hard to [...]
