Use Intelligent Sales to serve customers better and streamline your business processes

Create models and train models on prediction servers. Become your own artificial intelligence specialists

It takes time to collect customer data and huge employee resources to use it for a more personalized service. With these modules, your employees can get to know your customer analytics as they interact with you. Enabling your workforce to provide the best possible service.

Routing

Communication

Quality Assurance

Intelligent Routing

Help Your agents deliver a seamless customer experience

Intelligent Routing automatically routes customers to the right agent to solve their problems. Then supports your agent to recommend the next action, based on real-time analysis of the customers engagement style, tone, and personality.

Intelligent Routing automatically routes customers to the right agent to solve their problems using social data science

Route customers to the right agent

Predict the best outcome. Match customers to the most appropriate agent to solve their problems fast, and keep them happy.

Optimize performance and reduce disruption

Eliminate frustrating queues and diversions to different agents. Resolve customer issues on the first point of contact across all channels: call, email, chat.

Predict ever-changing customer needs and patterns

Models continuously update and learn, making highly accurate matches that adapt with your customers’ varying needs and personality.
Support your employees to serve your customers better. Provide them with strategic insights through visual analytics

Employee Communication

Encourage greater productivity and staff satisfaction

Support your employees to serve your customers better. Real-time analysis of the customer’s personality, mood and engagement style helps your employees handle complex issues, difficult conversations and provide successful solutions.

Increase workforce productivity

Send nudges and recommendations to agents while they interact. To increase their productivity and improve their performance.

Enhance predictive routing

Real-time analysis helps streamline your routing logic and adapt to evolving contact centre scenarios.

Improve employee retention

Boost employee morale, as you empower them to offer better service with higher response and success rates.

Build customer and employee confidence

Be the company customers and employees rave about. With personalized interactions that delight customers and motivate staff.

Intelligent Quality Assurance

Real-Time insights for agile adjustments

Intelligent QA provides in-depth analysis from recorded customer and agent interactions. Letting you turn valuable information into actionable predictions that accelerate winning sales and marketing strategies.

Intelligent QA provides in-depth analysis from recorded customer and agent interactions.

Personalize customer interactions

Identify customer sentiment, mood, language, and personality factors, and use this to nudge an agent’s behavior when interacting with a customer.

Build on successful quality outcomes

Track every element of customer agent interactions to evaluate the most successful outcomes for each customer segmentation.

Predict indicators of your success

Continuous learning helps feed the model with recommendations that facilitate more personalized communication, based on personality and behavior.